Refund Policy
Last updated: January 17, 2026
This Refund Policy explains how Vibeclip Pay handles refunds, reversals, and failed transactions.
1. Overview
Vibeclip Pay is committed to fair and transparent transaction handling. However, due to the nature of payment agent services, not all transactions are eligible for refunds.
By using our services, you acknowledge and agree to this Refund Policy.
2. Completed Transactions
Once a deposit or withdrawal has been successfully completed, it is considered final and non-refundable.
Users are advised to confirm all transaction details before making payment.
3. Failed or Pending Transactions
If a transaction fails or remains pending due to technical errors, incorrect details, or network issues, Vibeclip Pay will investigate and resolve the issue accordingly.
4. Third-Party Payments
Payments must only be made from accounts owned by the sender.
If a payment is received from a third-party account (i.e., an account not owned by the Deriv account holder), the transaction will be flagged.
In such cases:
- The funds will be refunded strictly to the original sender account
- The transaction may be delayed due to compliance checks
- No redirection to another account will be allowed
5. Charges and Deductions
In the event of a refund, Vibeclip Pay reserves the right to deduct a reasonable percentage to cover:
- Bank charges
- Network fees
- Operational and administrative costs
The refunded amount may therefore be less than the original payment.
6. Payment Narration & Description Policy
Payment narrations are extremely important.
Any payment that includes descriptions or narrations related to:
- Cryptocurrency
- Virtual currency
- Bitcoin, USDT, or other digital assets
- Trading, forex, or investment references
may trigger serious compliance issues with banks and regulators.
Such payments may be delayed, frozen, or permanently rejected, and may result in refusal of service.
7. Compliance & Investigation
Vibeclip Pay reserves the right to:
- Request additional verification
- Delay transactions for investigation
- Decline refunds if fraud is suspected
8. Refund Processing Time
Approved refunds are typically processed within 1 – 5 business days, depending on banks and payment channels.
9. Abuse of Refund Policy
Abuse of this policy may result in account restriction, suspension, or permanent denial of service.
10. Contact Us
For refund-related inquiries, please contact us through:
- WhatsApp us using the Whatsapp Chat floating icon
- Email support listed on our website